Refund and Returns Policy

We are committed to ensuring your satisfaction. Our Refunds & Returns Policy complies with the Australian Consumer Law (ACL) and outlines your rights and our obligations regarding refunds, returns, and exchanges.

Items Not Eligible for Return

Due to health and safety or regulatory reasons, we do not accept returns on the following:

  • Perishable goods (e.g. food, flowers)

  • Intimate or sanitary products

  • Hazardous materials or flammable liquids/gases

  • Downloadable software or digital goods

  • Gift cards

  • Health or personal care items (where applicable)

Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund under Australian Consumer Law. Please contact us within a reasonable time at [your email] with:

  • A description of the issue

  • Photos of the product (if applicable)

  • Proof of purchase

Refund Process

Once we receive and inspect your return, we’ll notify you of the outcome:

  • Approved refunds will be processed to your original payment method

  • Please allow up to 10 business days for your bank or credit card provider to complete the refund

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card account again

  2. Contact your payment provider (processing may take time)

  3. Still no refund? Contact us at [your email]

Exchanges

We replace items if they are defective or damaged. If you need an exchange, email us at [your email], and send the item to:

[Your Business Name]

[Physical Address]

Gifts

If the item was marked as a gift:

  • You’ll receive a gift credit for the value of the return

  • A gift certificate will be emailed or mailed once your return is received

If it was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser.

Return Shipping

Return items to:

[Your Business Name]

[Physical Address]

  • Customers are responsible for return shipping costs unless the product is faulty or not as described

  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items

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